Austin Landmark Property Services
Resident Benefits Package

We moved in almost a month ago, and so far we have had a great experience with ALPS. The property manager and maintenance team have been very organized and quick to respond to our requests. The vendors they sent have also been polite and professional. Every home can have small hiccups, but what matters most is being able to reach someone and get things addressed promptly — and ALPS has been great about that so far. We truly appreciate the responsiveness and coordination.

Any issue I have had with the house is quickly rectified.

I submitted a maintenance request because of horrible AC odor and the response was "we can't do anything about it". It was the most shocking and incompetent statement I've ever heard. Their attitude is just outright terrible.

Everything's been complete

Fue un Exelente trabajo

I have been with Austin Landmark Properties for about 3 years or so. I can't say anything Bad about my experience with ALPS. I would recommend , and refer this company for residential assistance.

Avoid Shelly Longoria at all costs!! I’m not entirely sure what her purpose is as a ‘property manager’ other than to collect money but beyond that she’s a terrible person. I was recently forced to flee my rented home due to an attack by my roommate and Shelly couldn’t be bothered to answer MULTIPLE emails with questions I had about vacating my property, slowing down my ability to get out of the house and somewhere safe. She’s also currently trying to charge me for rent for days AFTER I had vacated claiming that mailing the keys to be returned wasn’t enough to show I had vacated the property. But even if I had driven the 30 miles to drop the keys off at her office nobody would have received the keys any earlier as she only goes to her office for appointments. I hope no woman ever experiences what I did. I really really really hope that if you do you have a property manager who will treat you like a human being and not slow down the process of you getting away. Again, avoid Shelly Longoria at all costs. No house rental is worth it, I promise.

Awful company to rent through. We were forced to live next to drug dealers and constantly called the cops over it and gave them police reports of those callouts and they still did not evict the tenants next door. They only care about money, not your well being. We could smell drugs through our side of the duplex and it was unbearable. Unlivable conditions. Then when we decided to move out prematurely due to the living conditions, they wouldn’t let us out of the lease and said WE were the ones in violation, even though they did not provide livable conditions. They never did anything about the neighbors trash piling up every week, on the lawn too, dogs that they had and didn’t pay a pet fee for because their dog got into our yard and I called the property management and they were unaware of any animals on the property. Austin landmark was completely oblivious and did not do their due diligence. There’s no wonder they can’t rent our old place and why they lowered the rent. It’s a horrible management company. They also never returned any part of our deposit and charged us for pre existing damages that we noted and have proof of in our move in conditions form. They even charged us for lawn damage that was done by a third party company they hired because there was a leak on our property that wasn’t even our leak. It was a pipe on our yard but it was a pipe that was to the other tenants property of the duplex. The company they hired ripped up the ground and left an orange cone over a hole and called it a day. Another leak transpired shortly after that again pertaining to the neighbors part of the duplex but flooded our yard.