High Tenant Standards Requires Careful
Tenant Screening

The tenant screening process at Austin Landmark Property Services is designed to find and place the most qualified residents into your property. A good investment experience starts with a good tenant, and we aren’t lazy or instinctive when it comes to reviewing applications and establishing rental criteria. We rely on data and documentation, and we follow all fair housing laws.

Some Austin property management companies will hand the screening and background checking over to a third-party or some online site that promises to do all the necessary due diligence.

Not us. We believe you hire a property manager to protect you and your property. That’s exactly what we do when we’re screening potential tenants. Our process is consistent, fair, and rigorous. It complies with all federal, state, and local fair housing, credit, and discrimination laws.

Protecting Owners and Tenants during the Screening Process

Transparency is a big part of property management. We like to share as many of our systems, processes, and procedures as we can with owners and investors. We like to be open and forthcoming with tenants, too. It creates a better rental experience for everyone.

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But, when it comes to screening tenants, we don’t tell you much.

Why? Because there are privacy issues at stake. We take the law seriously, and we want to make sure you are 100 percent in compliance. So, you won’t have access to the personal information of the applicants, and we won’t let you make the final decision about the tenants we approve or deny. In fact, we ask you to leave the entire process to us.

This is for your own legal protection.

We understand the laws and the requirements better than most of the property owners we work with. This is why you ask us to lease your home and screen your tenants. The result will be exactly what you want and need: a well-qualified, thoroughly screened tenant.

All applicants 18 years of age and older are required to undergo a complete credit and background check. They’re provided with a copy of our privacy policy, and anyone on our team collecting personal information from lease applicants MUST have a written privacy policy to present to the applicants.

Screening Austin tenants in Barton Hills/Travis Heights, Westlake, Avery Ranch, Anderson Mill, Great Hills, and surrounding areas.

Austin Landmark’s Tenant Screening Process

We don’t’ like collecting application fees for applications we may never screen, so we process each applications on a first come/first served basis. If we’re in the process of screening for a particular property, we’ll hold any later applications in a backup position.

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Only our staff will process the applications we’ve received. Outsourcing, we believe, takes too much control out of our experienced and trustworthy hands. We insist on documentation, verification, and taking the extra steps that are necessary to thoroughly screen prospective tenants.

Our process is fair, consistent, and legally compliant. It includes:

  • Nationwide criminal background checks.
  • Credit check.
  • Employment and income verification.
  • Rental history references.

If a credit score falls below our standard of 600, or one year of employment can only be verified instead of two years, we may approve the tenant and ask for a higher security deposit.

You’re covered by our Tenant Guarantee. Any tenant we approve comes with a guarantee that they will successfully complete their lease term. If they don’t, we’ll lease the home again – free of charge.

Effectively Leasing Your Austin Home

Once we have screened and approved an applicant for your Austin rental property, we have them sign a lease. Everything is automated and the lease is shared, reviewed, and signed digitally. This has done wonders for our efficiency and our environment.

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In fact, we’ve literally saved tons of paper and thousands of gallons of water. Our innovative technology during the leasing process has kept over 19,000 pounds of CO2 from entering the atmosphere. Going paperless is something we value, and we’re proud of it.

We collect the security deposit as soon as the lease is signed, and on the day the lease commences, the residents pay the first full month rent and pick up keys from our office.

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Certified Residential Management Company logo
This business is regulated by the Text Real Estate Commission logo

What People Say About Us

4.8/5
4.8 /5
150 Reviews

Google
5.0/5
Jul 2, 2020
Google Austin Landmark Property Services, Inc Verified User
We've experienced excellent and efficient communication with ALPS. If we had an issue or request they have been prompt, courteous and understanding. Highly recommend this company!
Google
4.0/5
Jun 1, 2020
Google Austin Landmark Property Services, Inc Verified User
Very good response time on service call for garbage disposal, they noticed leak under sink and I got a new faucet. Unfortunately, they chose to buy a really inexpensive one that does not function as well as a higher end product. Oh well, not really complaining, just taking the time to fully explain my experience. We have rented here for 18 years.
Google
5.0/5
Jun 1, 2020
Google Austin Landmark Property Services, Inc Verified User
Moving is hard... more so during a pandemic but ALPS was amazing! Stayed in touch and kept me updated. House is amazing!!!! Absolutely no complaints from this customer. Just lots of appreciation and gratitude... especially Pam.
Google
5.0/5
Jun 1, 2020
Google Austin Landmark Property Services, Inc Verified User
I've rented for ALPS Management for a year and have absolutely no complaints. ALPS was very responsive to any issues, questions or maintenance requests I had throughout the time I leased with them. I highly recommend them if you are looking to rent a home.
Google
5.0/5
Apr 27, 2020
Google Austin Landmark Property Services, Inc Verified User
Great - easy to work with.
Google
5.0/5
Dec 23, 2019
Google Austin Landmark Property Services, Inc Verified User
Austin Landmark Properties are a very efficient company. Service are handled quickly and with great communication. I appreciate them very much. Thank you, Rosie Titus
Google
4.0/5
Nov 20, 2019
Google Austin Landmark Property Services, Inc Verified User
We had a leaky fridge. Our property manager was responsive and sent in a maintenance request right away. We had to wait a little over a week, tho because the first replacement fridge the vendor found turned out to be a dud, but we're back to dry floors and cold food, now.
Google
5.0/5
Nov 20, 2019
Google Austin Landmark Property Services, Inc Verified User
Have had no issues in the 8 years I've rented from them and maintenance issues have always been dealt with quickly!
Google
5.0/5
Sep 5, 2019
Google Austin Landmark Property Services, Inc Verified User
ALPS has been great since i moved into the house i rented. They are quick to respond and quick to fix anything that might be broken. I would definitely use them if I owned lease property.
Google
5.0/5
Aug 14, 2019
Google Austin Landmark Property Services, Inc Verified User
They are always responsive when there is a maintenance issue and find resolution quickly!

Want to Learn More?

If you’d like to learn more about our properties and what it’s like to work with Austin Landmark Property Services for professional Austin property management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.  

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AUSTIN LANDMARK PROPERTY SERVICES

Street Address
11573 Jollyville Road
Austin, TX 78759

Mailing Address
PO BOX 202344
Austin, TX 78720-2344