High Tenant Standards Requires Careful
Tenant Screening

The tenant screening process at Austin Landmark Property Services is designed to find and place the most qualified residents into your property. A good investment experience starts with a good tenant, and we aren’t lazy or instinctive when it comes to reviewing applications and establishing rental criteria. We rely on data and documentation, and we follow all fair housing laws.

Some Austin property management companies will hand the screening and background checking over to a third-party or some online site that promises to do all the necessary due diligence.

Not us. We believe you hire a property manager to protect you and your property. That’s exactly what we do when we’re screening potential tenants. Our process is consistent, fair, and rigorous. It complies with all federal, state, and local fair housing, credit, and discrimination laws.

Protecting Owners and Tenants during the Screening Process

Transparency is a big part of property management. We like to share as many of our systems, processes, and procedures as we can with owners and investors. We like to be open and forthcoming with tenants, too. It creates a better rental experience for everyone.

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But, when it comes to screening tenants, we don’t tell you much.

Why? Because there are privacy issues at stake. We take the law seriously, and we want to make sure you are 100 percent in compliance. So, you won’t have access to the personal information of the applicants, and we won’t let you make the final decision about the tenants we approve or deny. In fact, we ask you to leave the entire process to us.

This is for your own legal protection.

We understand the laws and the requirements better than most of the property owners we work with. This is why you ask us to lease your home and screen your tenants. The result will be exactly what you want and need: a well-qualified, thoroughly screened tenant.

All applicants 18 years of age and older are required to undergo a complete credit and background check. They’re provided with a copy of our privacy policy, and anyone on our team collecting personal information from lease applicants MUST have a written privacy policy to present to the applicants.

Screening Austin tenants in Barton Hills/Travis Heights, Westlake, Avery Ranch, Anderson Mill, Great Hills, and surrounding areas.

Austin Landmark’s Tenant Screening Process

We don’t’ like collecting application fees for applications we may never screen, so we process each applications on a first come/first served basis. If we’re in the process of screening for a particular property, we’ll hold any later applications in a backup position.

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Only our staff will process the applications we’ve received. Outsourcing, we believe, takes too much control out of our experienced and trustworthy hands. We insist on documentation, verification, and taking the extra steps that are necessary to thoroughly screen prospective tenants.

Our process is fair, consistent, and legally compliant. It includes:

  • Nationwide criminal background checks.
  • Credit check.
  • Employment and income verification.
  • Rental history references.

If a credit score falls below our standard of 600, or one year of employment can only be verified instead of two years, we may approve the tenant and ask for a higher security deposit.

You’re covered by our Tenant Guarantee. Any tenant we approve comes with a guarantee that they will successfully complete their lease term. If they don’t, we’ll lease the home again – free of charge.

Effectively Leasing Your Austin Home

Once we have screened and approved an applicant for your Austin rental property, we have them sign a lease. Everything is automated and the lease is shared, reviewed, and signed digitally. This has done wonders for our efficiency and our environment.

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In fact, we’ve literally saved tons of paper and thousands of gallons of water. Our innovative technology during the leasing process has kept over 19,000 pounds of CO2 from entering the atmosphere. Going paperless is something we value, and we’re proud of it.

We collect the security deposit as soon as the lease is signed, and on the day the lease commences, the residents pay the first full month rent and pick up keys from our office.

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Certified Residential Management Company logo
This business is regulated by the Text Real Estate Commission logo

What People Say About Us

4.8/5
4.8 /5
145 Reviews

Google
5.0/5
Dec 23, 2019
Google Austin Landmark Property Services, Inc Rosie
Austin Landmark Properties are a very efficient company. Service are handled quickly and with great communication. I appreciate them very much. Thank you, Rosie Titus
Google
4.0/5
Nov 20, 2019
Google Austin Landmark Property Services, Inc Queenie
We had a leaky fridge. Our property manager was responsive and sent in a maintenance request right away. We had to wait a little over a week, tho because the first replacement fridge the vendor found turned out to be a dud, but we're back to dry floors and cold food, now.
Google
5.0/5
Nov 20, 2019
Google Austin Landmark Property Services, Inc Danny
Have had no issues in the 8 years I've rented from them and maintenance issues have always been dealt with quickly!
Google
5.0/5
Sep 5, 2019
Google Austin Landmark Property Services, Inc Ron
ALPS has been great since i moved into the house i rented. They are quick to respond and quick to fix anything that might be broken. I would definitely use them if I owned lease property.
Google
5.0/5
Aug 14, 2019
Google Austin Landmark Property Services, Inc Jessica
They are always responsive when there is a maintenance issue and find resolution quickly!
Google
5.0/5
Aug 12, 2019
Google Austin Landmark Property Services, Inc Joseph
Great service from ALPS! They were very accommodating and were always helpful when we had any questions. These are great guys and I can't recommend them enough!
Google
5.0/5
Jul 20, 2019
Google Austin Landmark Property Services, Inc Edward
ALPS does a good job of keeping the property in good condition and finding tenants who will take care of the home. They are always friendly and responsive. They are definitely on top of maintenance issues. When the HOA attempted to charge me for a trash can that had not been put away in time, the PM reviewed the photograph and proved that the trash can wasn't on my property. This resulted in the HOA's fee being returned.
Google
5.0/5
Jul 10, 2019
Google Austin Landmark Property Services, Inc Michael
ALPS is a fantastic property management company. We came to ALPS with an eclectic and problematic property, and our manager Marc Witmer has maintained it with equal parts patience and perseverance. Class A kind of guy. You hire a manager to be effective - he is - but we didn't expect also to like him so much as a person. Highly recommended to all.
Google
5.0/5
Jul 3, 2019
Google Austin Landmark Property Services, Inc Mark
We have recently started renting a property managed by ALPS, and they have more than exceeded our expectations making our move in and utilities set up seamless. They have been accommodating, available, polite and professional in every interaction. Reading property management reviews in general, you are always hesitant when moving, and the last thing you want to feel is less than important, but with ALPS we feel they are there to truly support us. We would definitely recommend ALPS.
Google
5.0/5
Jun 21, 2019
Google Austin Landmark Property Services, Inc Kathryn
Austin Landmark Property Services (ALPS) took over the lease for another management company at an apartment I rented. Aside from 1 minor incident where ALPS hadn't been made aware that our unit was still occupied an agent opened our door for a showing. She was quite obviously mortified, as well as apologetic (I don't believe she was affiliated with ALPS). We let the potential tenants view the unit, mistakes happen. I did follow up and notify ALPS of the situation and they were extremely apologetic and we never had any other issues. Frankly we wish this company had taken over long before our lease ending because we would have stayed. It was such a relief because this company was so polite whereas the previous one was just so dang rude- it made no sense. My communications were with Michael Ebert who was both polite and diligent when addressing our concern for privacy. I was also very pleased to receive a voicemail thanking me for cleaning the apartment so well at move-out. He said it wasn't typical to be so clean. I got my entire security deposit back...which, by the way, was 2 months worth of rent bc of my cool ex's poor credit. Anyway, I got every penny back. So, for anyone complaining about not getting deposits back- hit me up because Nana really taught me how to clean well. Or, just clean the apartment. Tips: Don't leave any trash- if you have large items to throw out either donate, craigslist, or contact the city to have it removed Sweep and mop the floors Vacuum any Carpet Wash the toilet, shower, mirrors Give the windows a wash- why not- as least wipe them down Clean ceiling fans Check your baseboards- any majorly accumulated dust anywhere Clean your cabinets out (bathroom and kitchen) You might even wipe down the outside -especially in the kitchen by the stove. Simple green is your friend Clean your Fridge Clean the stove- inside and out (I recommend easyoff for inside stove) If any of your walls have scuff marks that can be wiped off- do it. Remove any nails and screws and sparkle the holes. View it from the perspective of a new tenant- you would like to have a clean place right? If you don't want to clean it, then you will pay because someone needs to clean it. If you would like your money back, clean the apartment. View it from the perspective of the property owner- how would you like to maintain the integrity of your property? Slumlord or pride in ownership? My experience is that I'd be more than happy to work with Austin Landmark Property Services again in the future.

Want to Learn More?

If you’d like to learn more about our properties and what it’s like to work with Austin Landmark Property Services for professional Austin property management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.  

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AUSTIN LANDMARK PROPERTY SERVICES

Street Address
11573 Jollyville Road
Austin, TX 78759

Mailing Address
PO BOX 202344
Austin, TX 78720-2344