Service Request Form | Austin Landmark Properties Services

We moved in almost a month ago, and so far we have had a great experience with ALPS. The property manager and maintenance team have been very organized and quick to respond to our requests. The vendors they sent have also been polite and professional. Every home can have small hiccups, but what matters most is being able to reach someone and get things addressed promptly — and ALPS has been great about that so far. We truly appreciate the responsiveness and coordination.

Any issue I have had with the house is quickly rectified.

Landmark has been nothing but great to us. They're always there for us when we need support.

I submitted a maintenance request because of horrible AC odor and the response was "we can't do anything about it". It was the most shocking and incompetent statement I've ever heard. Their attitude is just outright terrible.

Everything's been complete

Fue un Exelente trabajo

I have been with Austin Landmark Properties for about 3 years or so. I can't say anything Bad about my experience with ALPS. I would recommend , and refer this company for residential assistance.

Avoid Shelly Longoria at all costs!! I’m not entirely sure what her purpose is as a ‘property manager’ other than to collect money but beyond that she’s a terrible person. I was recently forced to flee my rented home due to an attack by my roommate and Shelly couldn’t be bothered to answer MULTIPLE emails with questions I had about vacating my property, slowing down my ability to get out of the house and somewhere safe. She’s also currently trying to charge me for rent for days AFTER I had vacated claiming that mailing the keys to be returned wasn’t enough to show I had vacated the property. But even if I had driven the 30 miles to drop the keys off at her office nobody would have received the keys any earlier as she only goes to her office for appointments. I hope no woman ever experiences what I did. I really really really hope that if you do you have a property manager who will treat you like a human being and not slow down the process of you getting away. Again, avoid Shelly Longoria at all costs. No house rental is worth it, I promise.