High Tenant Standards Requires Careful Tenant Screening

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The tenant screening process at Austin Landmark Property Services is designed to find and place the most qualified residents into your property. A good investment experience starts with a good tenant, and we aren’t lazy or instinctive when it comes to reviewing applications and establishing rental criteria. We rely on data and documentation, and we follow all fair housing laws.

Some Austin property management companies will hand the screening and background checking over to a third-party or some online site that promises to do all the necessary due diligence.

Not us. We believe you hire a property manager to protect you and your property. That’s exactly what we do when we’re screening potential tenants. Our process is consistent, fair, and rigorous. It complies with all federal, state, and local fair housing, credit, and discrimination laws.

Austin Property Management Services

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Protecting Owners and Tenants During the Screening Process

Transparency is a big part of property management. We like to share as many of our systems, processes, and procedures as we can with owners and investors. We like to be open and forthcoming with tenants, too. It creates a better rental experience for everyone.

But, when it comes to screening tenants, we don’t tell you much. Why? Because there are privacy issues at stake. We take the law seriously, and we want to make sure you are 100 percent in compliance. So, you won’t have access to the personal information of the applicants, and we won’t let you make the final decision about the tenants we approve or deny. In fact, we ask you to leave the entire process to us.

This is for your own legal protection.

We understand the laws and the requirements better than most of the property owners we work with. This is why you ask us to lease your home and screen your tenants. The result will be exactly what you want and need: a well-qualified, thoroughly screened tenant.

All applicants 18 years of age and older are required to undergo a complete credit and background check. They’re provided with a copy of our privacy policy, and anyone on our team collecting personal information from lease applicants MUST have a written privacy policy to present to the applicants.

We provide tenant screening services in the Austin area and Central Texas including Travis, Williamson, Hays, Bastrop, and Bell counties.

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Austin Landmark’s Tenant Screening Process

We don’t like collecting application fees for applications we may never screen, so we process each applications on a first come/first served basis. If we’re in the process of screening for a particular property, we’ll hold any later applications in a backup position.

Only our staff will process the applications we’ve received. Outsourcing, we believe, takes too much control out of our experienced and trustworthy hands. We insist on documentation, verification, and taking the extra steps that are necessary to thoroughly screen prospective tenants.

Our process is fair, consistent, and legally compliant. It includes:

Nationwide criminal background checks.
Credit check.
Employment and income verification.
Rental history references.

If a credit score falls below our standard of 600, or one year of employment can only be verified instead of two years, we may approve the tenant and ask for a higher security deposit.

You’re covered by our Tenant Guarantee. Any tenant we approve comes with a guarantee that they will successfully complete their lease term. If they don’t, we’ll lease the home again – free of charge.

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Effectively Leasing Your Austin Home

Once we have screened and approved an applicant for your Austin rental property, we have them sign a lease. Everything is automated and the lease is shared, reviewed, and signed digitally. This has done wonders for our efficiency and our environment.

In fact, we’ve literally saved tons of paper and thousands of gallons of water. Our innovative technology during the leasing process has kept over 19,000 pounds of CO2 from entering the atmosphere. Going paperless is something we value, and we’re proud of it.

We collect the security deposit as soon as the lease is signed, and on the day the lease commences, the residents pay the first full month rent and pick up keys from our office.

What People Are Saying About Us

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Aug 11, 2025

Google - Kimberly Monteon - Austin Landmark Property Services, Inc

Awful company to rent through. We were forced to live next to drug dealers and constantly called the cops over it and gave them police reports of those callouts and they still did not evict the tenants next door. They only care about money, not your well being. We could smell drugs through our side of the duplex and it was unbearable. Unlivable conditions. Then when we decided to move out prematurely due to the living conditions, they wouldn’t let us out of the lease and said WE were the ones in violation, even though they did not provide livable conditions. They never did anything about the neighbors trash piling up every week, on the lawn too, dogs that they had and didn’t pay a pet fee for because their dog got into our yard and I called the property management and they were unaware of any animals on the property. Austin landmark was completely oblivious and did not do their due diligence. There’s no wonder they can’t rent our old place and why they lowered the rent. It’s a horrible management company. They also never returned any part of our deposit and charged us for pre existing damages that we noted and have proof of in our move in conditions form. They even charged us for lawn damage that was done by a third party company they hired because there was a leak on our property that wasn’t even our leak. It was a pipe on our yard but it was a pipe that was to the other tenants property of the duplex. The company they hired ripped up the ground and left an orange cone over a hole and called it a day. Another leak transpired shortly after that again pertaining to the neighbors part of the duplex but flooded our yard.

Jul 16, 2025

Google - Kori Bell - Austin Landmark Property Services, Inc

Extremely disappointed with the communication—or rather, the lack thereof—from this leasing office. We noticed a large crack forming in our garage ceiling and promptly reached out to have it assessed. Since then, only one person has come to look at it, but there has been no follow-up. It’s been months, and despite reaching out numerous times, the ceiling continues to cave in and is now nearly at the point of collapsing. I have left emails and voicemails, but received no response. When I called the emergency maintenance line listed as option #5 on their phone system, the person who answered said they don’t even work with ALPS. This is extremely concerning. We truly enjoy our home, but the careless management makes it increasingly difficult to do so. If you value communication and timely responses to serious maintenance issues, I strongly suggest looking elsewhere for a leasing office.

Jul 5, 2025

Google - rip lorick - Austin Landmark Property Services, Inc

Wonderful service. Kind and honest people. They are very responsive and in a quick way.

Jun 27, 2025

Google - Jennifer Carson - Austin Landmark Property Services, Inc

Wonderful company great brokers and Realtors thank you guys for the opportunity to live in one of your properties

Jun 25, 2025

Google - abdul - Austin Landmark Property Services, Inc

I am writing this review to formally express my concern regarding the non-refund of my $2,400 security deposit after vacating the property. I fulfilled all lease obligations, left the unit in good condition, and complied with the required move-out procedures. Despite this, the property management has failed to return my deposit within the time frame required by law. I have attempted to resolve the matter through direct communication, but have received no satisfactory response or justification. This behavior appears to be in violation of tenant rights and state security deposit laws. I strongly caution prospective tenants to be aware of this issue before entering into any lease agreement with this company.

Jun 3, 2025

Google - Aaron Cooper - Austin Landmark Property Services, Inc

Shelly is a very knowledgeable property manager and leader in the industry. I would absolutely trust her with my properties.

May 25, 2025

Google - Sue Young - Austin Landmark Property Services, Inc

ALPS is very responsive when I have a problem at the house I rent from them. They are quick to reply and to send someone to deal with the issue. I recommend them.

Apr 24, 2025

Google - Benjamin Fitts - Austin Landmark Property Services, Inc

Austin Landmark Property Services has managed the home I have lived in for almost 8 years now. They have been prompt to respond and I have always been happy with any maintenance requests.

Mar 18, 2025

Google - sdavis2409 - Austin Landmark Property Services, Inc

The process on renting my home was seamless and great. Love my home and space very quiet neighborhood. I would recommend doing business with Austin Landmark 🙌🏾😎

Mar 16, 2025

Google - Jackie Pool - Austin Landmark Property Services, Inc

We have enjoyed working with them and have made our living in a rent home very comfortable and satisfying. Also they have taken care of any issues we have had right away!