Collecting Rent: Austin Landmark Property Services

Once you’ve moved into your new Austin rental property, you’ll spend some time turning the empty space into a home that reflects who you are and what you love. It’s fun. It’s exhilarating.

There are some details that will need your attention while you’re moving in, and your property management team at Austin Landmark is prepared to help you manage them efficiently and with little inconvenience.

Paying rent is probably your biggest responsibility as an Austin tenant. We have some ways that will make it easy.

Move-In Funds Must Be Settled and Secure

We call them “first monies.” It’s really just the collection of move-in funds that you need to provide before you get the keys and start living in your new home.

These funds include the security deposit, any pet fees if applicable, the first month’s rent, and anything else that needs to be paid up front. You’ll get a complete statement of what’s due before you sign the lease and take possession.

The move-in funds have to be paid with a certified check or a cashier’s check. A money order works, too. We require secured funds in this format only for the move-in funds. Going forward, you won’t have to worry about certified checks or money orders.

Austin rental homes in Barton Hills/Travis Heights, Westlake, Avery Ranch, Anderson Mill, Great Hills, and surrounding areas.

Paying Rent Online is Easy, Secure, and Convenient

During the lease period, we encourage all residents to pay rent using their online resident portal.

This shouldn’t come as a surprise. It seems like everything is paid for online these days. When’s the last time you wrote out a check or sent a payment through the mail? At Austin Landmark, we’re innovative and creative. We’re modern and we’re flexible. Your tenant portal will make online rental payments easy.

If you haven’t already signed up for the portal and logged in for the first time, make sure you do it as soon as possible. Your resident portal provides a number of benefits, including:

Options to set up recurring payments
A platform for viewing your statement
Messaging capability to communicate with property managers
Links to store your bank account or credit card information for future payments
Payment tracking to download or print out reciepts from your portal

The online rental payments can be made with a bank transfer at no cost. If you choose to pay with a credit card, you’ll notice a merchant fee is added.

We do not accept cash. If you’d prefer to pay rent with a personal check, mail it to our office or drop it off. Mailed rent should be sent to our secure mailing address listed in the lease, not the physical address of the office.

We just moved into our new duplex that is managed with ALPS. Everything has been amazing! The place was nice and clean on move in day, including the action items we requested. Also, there were a couple of things we needed to be fixed and they sent someone out right away. They are very professional and on top of their game. I would rent from them again and I would also consider letting them manage one of my properties should I ever become an owner in the future. Great Work! Impressed so far!

Leigh-Ann

What People Say About Us

Sort by

Jul 28, 2025

Google - Sara McGettrick - Austin Landmark Property Services, Inc

If I could give negative stars I would. Landmark properties has been aware of a mold problem in our daughter’s college apartment at Moontower for a month and they have done nothing about it. This management company hides behind the on-site “community leader” and their inept abilities to follow through with anything they say they are going to do to address the real concerns of their tenants. We have had no choice but to alert the local media. Preying on college students is not acceptable.

Jul 16, 2025

Google - Kori Bell - Austin Landmark Property Services, Inc

Extremely disappointed with the communication—or rather, the lack thereof—from this leasing office. We noticed a large crack forming in our garage ceiling and promptly reached out to have it assessed. Since then, only one person has come to look at it, but there has been no follow-up. It’s been months, and despite reaching out numerous times, the ceiling continues to cave in and is now nearly at the point of collapsing. I have left emails and voicemails, but received no response. When I called the emergency maintenance line listed as option #5 on their phone system, the person who answered said they don’t even work with ALPS. This is extremely concerning. We truly enjoy our home, but the careless management makes it increasingly difficult to do so. If you value communication and timely responses to serious maintenance issues, I strongly suggest looking elsewhere for a leasing office.

Jul 5, 2025

Google - rip lorick - Austin Landmark Property Services, Inc

Wonderful service. Kind and honest people. They are very responsive and in a quick way.

Jun 27, 2025

Google - Jennifer Carson - Austin Landmark Property Services, Inc

Wonderful company great brokers and Realtors thank you guys for the opportunity to live in one of your properties

Jun 25, 2025

Google - abdul - Austin Landmark Property Services, Inc

I am writing this review to formally express my concern regarding the non-refund of my $2,400 security deposit after vacating the property. I fulfilled all lease obligations, left the unit in good condition, and complied with the required move-out procedures. Despite this, the property management has failed to return my deposit within the time frame required by law. I have attempted to resolve the matter through direct communication, but have received no satisfactory response or justification. This behavior appears to be in violation of tenant rights and state security deposit laws. I strongly caution prospective tenants to be aware of this issue before entering into any lease agreement with this company.

Jun 3, 2025

Google - Aaron Cooper - Austin Landmark Property Services, Inc

Shelly is a very knowledgeable property manager and leader in the industry. I would absolutely trust her with my properties.

May 25, 2025

Google - Sue Young - Austin Landmark Property Services, Inc

ALPS is very responsive when I have a problem at the house I rent from them. They are quick to reply and to send someone to deal with the issue. I recommend them.

Apr 24, 2025

Google - Benjamin Fitts - Austin Landmark Property Services, Inc

Austin Landmark Property Services has managed the home I have lived in for almost 8 years now. They have been prompt to respond and I have always been happy with any maintenance requests.

Mar 18, 2025

Google - sdavis2409 - Austin Landmark Property Services, Inc

The process on renting my home was seamless and great. Love my home and space very quiet neighborhood. I would recommend doing business with Austin Landmark 🙌🏾😎

Mar 16, 2025

Google - Jackie Pool - Austin Landmark Property Services, Inc

We have enjoyed working with them and have made our living in a rent home very comfortable and satisfying. Also they have taken care of any issues we have had right away!

Share Your Experience

Want to Learn More?

If you’d like to learn more about our properties and what it’s like to work with Austin Landmark Property Services for professional Austin property management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.