Are pets allowed?
Usually yes. There are restrictions based on number of animals, breed and size. Pets are not allowed at every property managed by ALPS so make sure to check with the property manager before bringing home a new family member. In general, ALPS’ pet restrictions are as follows:
- No aggressive or large breeds-doberman, chow, pit bull and great dane are examples.
- Limit of 2 pets per property
- No puppies or kittens
- There are additional fees and deposits required for pets.
- Pets are not allowed at any of ALPS’ managed properties for any period unless agreed to in writing in the lease.
Where do I get a key to the mailbox?
In most cases you will need to take your lease to your nearest post office to obtain your mailbox number and key.
When is my rent due and where can I pay rent?
Refer to your lease to determine exactly when your rent is due and when late fees will be charged.
Rent can be paid by mail to ALPS, PO Box 202344, Austin, TX 78720-2344 as stated in your lease agreement or in person at ALPS 11573 Jollyville Rd., Austin, TX 78759. You may also pay online by clicking on the Pay Online link at the top of this page. The online payment feature is designed for Windows Internet Explorer or Google Chrome web browser.
Our office is open Monday through Friday from 9:00 AM to 5:00 PM. Our office does not accept cash payments. Our office can not be responsible for lost payments.
Please make sure your home address is written on your funds. Acceptable forms of rent payment are local personal checks, cashiers checks or money orders, and online payments. The very first rent payment and security deposit must be paid by cashiers check or money order.
How do I get help for maintenance and repairs?
All maintenance and repair requests must be made in writing. You may submit your request by sending them to our PO Box as stated in the lease, through our website, or by fax. Be sure to include a valid e-mail address and the best contact information to reach you.
How long should I wait to hear back from someone regarding a service request?
In a non-emergency situation, please allow 2-3 business days. If you have not heard from a vendor after this amount of time, please contact our office. If the home you are renting is covered by a home warranty, our office has no control over when a vendor might contact you.
What do I do if I have maintenance or repair emergencies?
Emergencies are uncontrolled running water, electrical short circuit, the smell or presence of gas, fire or smoke, and carbon monoxide. There are few emergencies. However, should you have a maintenance emergency, you can call our main office number 512/794-8171 24 hours a day. If you have a valid emergency, someone will contact you as soon as possible to assist you. Stay by your phone and off the line. For fire, medical or natural disasters always call 911 before you contact our office.
What am I responsible for maintaining?
Residents are responsible for the monthly changing of their air conditioner/heating filters, replacing smoke detector batteries when needed (twice a year or more frequently), replacing light bulbs, replacement of sink washers, keeping provided appliances clean, and yard maintenance and watering, unless this is provided by the owner. If you are not sure of your responsibilities as a resident, please refer to your individual lease, the Resident Handbook, or call our office.
Do I need approval to paint, or change something in the home I am renting?
BEFORE YOU BEGIN any changes or modifications to the property (inside or outside your home) you must submit, in writing, a detailed request. Failure to submit a request is a violation of the lease agreement and could result in deductions from your security deposit.
Do I need renter's insurance?
Although not required, it is HIGHLY recommended that all residents carry renter’s insurance to protect themselves and their personal property against losses. The owner’s insurance does not cover your personal property. Being faced with having to replace all your valuables can be a financial disaster. Your insurance agent can advise you on this type of coverage. The cost for most renter’s insurance is very affordable and well worth the expense.
What happens if I need to move before the end of my lease?
Your residential lease agreement outlines your obligations under the lease. You will be financially responsible for the rent until a replacement tenant is found. Please consult with your property manager as soon as possible to discuss your situation in detail before breaking your lease. Breaking your lease can adversely affect your credit.
What do I do if I need to move out?
At the end of your initial lease term, your lease automatically goes month-to-month with the same terms in place unless you or ALPS provide a notice to vacate. You are required by your lease to provide a written 30 day notice to vacate (unless a different amount of time is required under your lease) to Austin Landmark Property Services. You are responsible for ascertaining that we received the notice. We must receive the notice in our office by the first of the month prior to your vacating. The exact notice requirements are in your lease. Please refer to your particular lease agreement. You need to mail your notice to us. Once we have received your notice to vacate, you will be contacted by an agent from our office. The agent will make arrangements to market the property. Please review your lease agreements for your obligations under the lease concerning our ability to show the property.
What happens if only one of the residents on the lease moves out?
Contact your property manager to discuss the procedures and forms necessary to remove or add a resident. The security deposit will remain with the lease until all residents in a property have moved out.
Does Austin Landmark Property Services allow sub-leasing?
Austin Landmark Property Services does not allow sub-letting under any circumstances.
Can I have a satellite dish?
Yes, if allowed by any Homeowner Association in place. If you live in a subdivision that has a HOA, you must install the dish in accordance with the HOA’s Declarations and Covenants, no exceptions. This may require that you get permission from the HOA as well. The dish may not be installed on the roof or any other part of the structure. You must submit a request to ALPS and sign an agreement prior to installing the dish. Consult your property manager for specific details regarding a satellite dish at your property.
Who is responsible for pest control?
Residents are responsible for pest control treatments unless it is for wood damaging insects. You may consult with your property manager about specific details should you have an unusual pest control problem.
Why does Austin Landmark Property Services want to survey my home?
As the owner’s agent, we are responsible for reporting the condition of the property. By surveying the property on an annual basis we are monitoring the maintenance, care, and condition of the owner’s investment. This also benefits you, as our owners are now in a position to approve maintenance, repair and replacement items that might not have come to light, otherwise. According to the lease agreement, it is our right to see the property, but we respect that this is your home. The survey company or one of our staff will set a date and time for the visit. You are welcome to be at home during the survey, although this is not a requirement. You are fortunate to live in a home where the owner is conscientious about maintaining his or her property.
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